FAQ

• Accounts are created per Email address, even within the same Company.
• Please check if you can use an existing Group Account for ordering.
• If Group Account is not available, please apply for a separate account here:

We do not support direct shipping to Mexico or Central/South America. Among our overseas customers, many have designated a distribution center (intermediary) located in California, Texas, Arizona, New Mexico, or Florida as their shipping destination. If you have such a shipping address, we will create an account for you.

This site is a specialized wholesale service for dealers and school institutions. Please apply using our online account application form.

Currently being prepared.

If a product is marked as SOLD OUT and you would like to be notified when it becomes available again, please submit a Restock Inquiry Request. You will receive an email notification when the item is back in stock.

You can check the status of your submitted requests on the Customer Portal Dashboard.

You can check from Customer Portal → Orders page.

The minimum order amount is $200.

Unfortunately, we cannot add to or modify orders that have already been submitted. If you wish to cancel, please contact Customer Service.

• Continental US: UPS, FedEx, Track LCL
• Alaska, Hawaii, Puerto Rico: USPS
• Canada: UPS

If you have a UPS or FedEx account, please enter your Account# in the "Add order note" field on the cart page.

The default payment method for new customers is Prepaid by credit card. We accept Visa, Mastercard, and AMEX.

The default payment method is Prepaid by Credit Card. If you wish to pay on terms (Net payment), please contact Customer Service.

You can check from Customer Portal → Invoices page.

Please add their email from Customer Portal → Settings page.

Please submit a Claim from Customer Portal → Invoices page.

• Returns are accepted within 30 days of purchase.
• Shipping costs for returns due to customer preference are the customer's responsibility.
• After receiving the return, items will be inspected and those deemed resalable will be refunded.
• Please click Claim from Customer Portal → Invoices page and select Trouble from Issue Type.

• Normally, backorders (Unfulfilled items) are processed as cancelled.
• For Prepaid orders, cancelled backorders will be refunded.
• Pre-order items will be shipped sequentially as stock arrives.

You can export from Customer Portal → Orders, or Invoices using Export CSV.

We request all customers to return the signed acknowledgment document regarding Prop 65. For details, please see "Knowledge Base: Prop 65 and our response status".

Each area is covered by a dedicated Sales/Rep.