Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after purchase to request a return.

To be eligible for a return, items must be in their original condition, unopened or unused, with all tags and original packaging intact.

 

How to Request a Return

To start a return, please go to Customer Portal → Invoices page and click "Claim." Select "Trouble" from Issue Type and provide details about your request.

 

Shipping Costs

Shipping costs for returns due to customer preference are the customer's responsibility.

 

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please submit a Claim from Customer Portal → Invoices page immediately so that we can evaluate the issue.

 

Refunds

After receiving the return, items will be inspected. Those deemed resalable will be refunded to your original payment method. Please allow up to 10 business days for the refund to be processed.

 

If more than 15 business days have passed since we've approved your return, please contact us at here.